Frequently Asked Questions
1. What’s typically included in the box?
Our boxes comprise a variety of seasonal fruits, vegetables and herbs. The produce may vary depending on the season and availability.
We always strive to provide high quality, delicious veggies and to avoid food waste, therefore we may sometimes include 'ugly' or superficially damaged produce, which will still be nutrient-packed and taste amazing.
We always aim to use minimal packaging, although we do include a small amount of plastic when it will significantly improve the quality and freshness of the produce.
Unfortunately, given we are a small team, we cannot offer box customisation at this stage. However, we are happy to accommodate any food allergies e.g. nightshades. Please specify in the 'order notes' box at checkout your specific allergies only.
Your veggies will come in a returnable crate, so we would greatly appreciate it if you can return your crate to the Farm My School shed at your convenience or when you pick up your next order.
2. Do you offer delivery?
We only offer pick up at this stage.
Pick-up details:
- Wednesday from Lard Ass Butter, Ocean Grove (10-11 Skyes Pl, Ocean Grove) between 9am-4pm; order by Sunday at 11:59pm
- Wednesday from Farm My School Shed at Bellarine Secondary College, Drysdale (43-71 Peninsula Dr, Drysdale) between 8am-4pm; order by Sunday at 11:59pm
- Saturday from Bellarine Farmgate, Drysdale (218 Murradoc Rd, Drysdale) between 9am-2pm; order by Wednesday at 11:59pm
3. What if I’m not satisfied with the quality of the produce in the box?
Your satisfaction is important to us. If you receive produce that does not meet your expectations, please contact our customer support team. We will work to resolve the issue, which may include offering a replacement or a refund.
4. Can I skip a pick up or cancel my subscription at any time?
Yes, you have the flexibility to manage your subscription. You can skip a pick up or cancel your subscription at any time - simply get in touch with our team on +61 431 583 354, and we'll make the necessary adjustments for you.